Returns, exchanges & warranty
Updated: September 24, 2026
These are the real terms AY PUCHIS operates under: the store is open and orders are paid in Shopify’s checkout. We will keep expanding these texts (legal review and dating included), and nothing written here promises something we cannot deliver.
Window
You have 30 days from delivery to return or exchange a piece. We want you to love it; if it isn’t the right one, we’ll make it right.
Condition of the piece
The piece must come back unworn, undamaged and in its original box, with any certificate that came with it. Pieces showing signs of wear, damage or alteration are not accepted.
How to return
Email us at info@aypuchis.com to request your return authorization; we’ll give you a return number and the shipping address. The package travels prepaid, insured for its value and signature-required. Return shipping is on you, and the original shipping charge is non-refundable.
Refunds
Once we receive and inspect the piece, the refund goes back to the original payment method within 3–5 business days.
Personalized & made-to-order pieces
Pieces carrying your name, initials or engraving, and pieces made specially for you, cannot be returned or cancelled — unless there is a manufacturing defect.
International returns
Outside the U.S. the same 30-day window applies. Return shipping and any duties, VAT or taxes are the customer’s responsibility. We don’t accept cash-on-delivery returns.
Warranty
Every piece is covered by a 3-month warranty against manufacturing defects — faulty parts and the labor to repair them. We resize a ring within the first month for a nominal fee (about 2–7 business days; eternity rings can’t be resized). We replace a missing stone free of charge for up to 3 months, except stones of 0.12 carat or larger. The warranty does not cover normal wear (scratches, dents), water damage, loss, theft or misuse. Email us at info@aypuchis.com and we’ll guide the repair or exchange.